Shipping terms & conditions
1) General terms
1.1 These general terms and conditions (the “General Conditions”) apply when you as a consumer (the “Customer”) place an order via www.fitwood.com and related pages, (the “Website”). The agreement is concluded between you and FitWood Ltd., company reg. no. FI26939323. Detailed contact information and other information about FitWood are set forth on the Website. The General Conditions are only applicable for Customers that are consumers.
1.2 FitWood shall have no liability in case products are sold out, nor for image or typographical errors on the Website, e.g. errors in the product description or technical specification, inaccurate prices and price adjustments (such as changed prices from suppliers, change in currencies) or incorrect information with regards to whether a product is in stock. FitWood is entitled to rectify any such errors and, at any time, to change or update the information. If an inaccurate price has been stated for a product ordered by the Customer, FitWood will naturally notify the Customer accordingly and await the Customer’s approval of the amended price prior to FitWood continuing with the order process. All images on the Website shall be considered solely as illustrations. Such illustrations do not guarantee to reproduce the amount of products the Customer will receive or the exact appearance, function or origin of the product. FitWood is not responsible for any information by third parties provided for on the Website.
1.3 The Website and all its content is owned by FitWood or its licensors. The information is protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information about products, services and other content may not be copied or used without the prior written consent of FitWood.
2.2 A purchase agreement is concluded when FitWood has confirmed the Customer’s order and the Customer has received an order confirmation from FitWood via e-mail. FitWood encourages the Customer to save the order confirmation for any future contacts with FitWood’s customer service regarding the order. The Customer is entitled to cancel its order up until it has been confirmed by FitWood. If the order is cancelled, FitWood will refund any payments the Customer or its pay- or credit card company has made with regard to the order.
3) Customer data
3.1 When you visit fitwood.com and conduct a purchase, FitWood processes your personal data in order to provide the best site possible for you and to complete the purchase agreement. You confirm that the information you entered is accurate and complete and that any inaccurate or incomplete information is your responsibility. Information regarding FitWood’s processing of personal data can be found in FitWood’s privacy information.
3.2 The Customer undertakes to ensure that no one, except the Customer, uses the Customer’s log-in details. The Customer may not disclose its username or password to any person and shall ensure that any documentation with information about username and password is kept in such a way that unauthorized persons may not access the information. The Customer shall notify FitWood without delay if it may be suspected that any unauthorized person has obtained access to the Customer’s password. The Customer is responsible for all purchases made with the Customers log-in details if the Customer has not provided such notification.
3.3 If FitWood suspects that the Customer abuses its user account or its log-in details or otherwise violates the General Conditions, FitWood is entitled to block the Customer’s access to its user account. FitWood is furthermore entitled to assign new log-in details to the Customer.
4) Prices, fees and payments
4.1 The prices stated on the Website apply to orders placed on the Website. All prices are presented in GBP and exclude taxes. The prices do not include shipping fees, which are given separately.
4.2 The Customer can pay for its purchase in the manner specified on the Website. Read more about our different payment options below. FitWood is entitled to charge the Customer already in connection with the order, unless invoicing or any similar payment method has been selected by the Customer and approved by FitWood. Upon invoicing or partial payment, FitWood or its partners may obtain a third party credit report. In such a case you will be informed accordingly. FitWood reserves the right not to offer all payment methods at all times, alternatively change payment method if the payment method the Customer has selected does not work, for whichever reasons, at the time of fulfillment of the order. Please note that limitations of available payment methods are set forth on the Website.
5) Payment providers
You can find more information about Stripe from here. Stripe will process your personal information in accordance with the Stripe’s Privacy information.
You can find more information about Klarna from here. Klarna will process your personal information in accordance with the Klarna Privacy information.
6) Delivery and shipping
6.1 Products in stock are normally delivered within the number of working days set forth on the Website. Unless otherwise agreed (e.g. in connection with reservation of products not in stock), delivery will be made no later than 30 working days after FitWood has confirmed the order in writing through the order confirmation.
6.2 The expected delivery time is set forth in the order confirmation, at the checkout and/or on the current product page on the Website. Unless otherwise expressly agreed and if a delivery is delayed for more than 30 working days and it is not due to you as Customer, you are entitled to cancel the purchase.
6.3 If any package shall be picked up at a specific delivery point, the Customer shall do so within the time specified in the notification. Packages shall normally be retrieved personally with valid identification and order number. The Customer will receive a notification of delivery stating when and where the package shall be picked-up or received. The notification may be made by e-mail, ordinary mail and if the Customer has provided a mobile number, also by phone or SMS. FitWood is entitled to charge the Customer a fee of £20 if the package is not retrieved.
7) Right of withdrawal
7.1 When purchasing products on the Website the Customer has a 14 day withdrawal period in accordance with applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying FitWood accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period).
7.2 By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any digital content delivered otherwise than by a tangible medium.
7.3 If the Customer wishes to withdraw a purchase, the Customer shall, prior to the expiry of the withdrawal period, send a clear message to FitWood customer service. The Customer shall provide its name, address and other relevant information, e.g. order reference, invoice number and the name of the product in the message. If the Customer prefers not to use the above alternative message, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies.
7.4 If the Customer uses its right of withdrawal, the Customer shall pay for the return shipping costs and is responsible for the condition of the product after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from the date when FitWood was notified of the withdrawal. The product shall be sent well packaged, in good condition and in its original box and/or packaging. Any returns shall be sent to FitWood in accordance with the methods and directions set forth on the Website which are provided by FitWood’s customer service. Depending on the destination, customers may be subject to additional charges in order to receive their package. Such charges include Customs & Duty charges, VAT/local taxes, etc. The aforementioned fees are the sole responsibility of the customer/buyer, even in case of forced return, i.e. prior to the parcel being delivered to the customer.
7.5 When the Customer withdraws its purchase, FitWood will refund the amount the Customer has paid for the product, including shipping costs. Any additional shipping costs due to the Customer choosing another delivery than the standard delivery offered by FitWood are exempted from refund. Upon return of part of an order, the shipping costs will not be refunded. FitWood is entitled to deduct an amount from the amount to be refunded, which corresponds to the depreciation in value of the product compared to the original value of the product, if and to the extent such depreciation in value is due to Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
7.6 FitWood will pay back the amount without undue delay, however, no later than within 14 days from the date FitWood received the Customer notification of withdrawal. However, FitWood may delay repayment until FitWood has received the product or the Customer has provided proof that the product has been returned, e.g. by means of certificate of delivery. Repayment will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or if there is any objection for such a repayment.
8) Force majeure
FitWood is not liable for any delays caused by circumstances beyond FitWood’s control, e.g. general labour dispute, acts of war, fire, lightning, terrorist attacks, changed governmental orders, technical problems, defects in power- /tele-/computer communications or other communication and defects or delays in the service by sub-suppliers due to circumstances set forth above. Such circumstances shall result in relief from damages and other measures. If any such situation should arise, FitWood shall inform the Customer accordingly both at the beginning and the end of the period for the current situation. If the situation has lasted for more than two months, both the Customer and FitWood are entitled to terminate the purchase with immediate effect.
9) Changes to the general conditions
FitWood reserves the right to change these General Conditions at all times. Any changes to these General Conditions will be posted on the Website. Changes will become valid once the Customer has accepted the General Conditions (in connection with a new purchase or while browsing the Website), alternatively 30 days after FitWood has informed the Customer of the changes. However, FitWood recommends that the Customer regularly remains updated on the Website in order to become aware of any changes to the General Conditions.
If any provision of this Agreement is held to be invalid or unenforceable by any competent court, authority or arbitral tribunal, the remainder of that provision and all other provisions will remain valid and enforceable to the fullest extent permitted by applicable law. Any provisions determined invalid or unenforceable will be substituted by relevant legal guidance and advice.
11) Applicable law and dispute resolutions
11.1 Any disputes shall primarily be settled by agreement after discussions with FitWood’s customer services.
11.2 If a dispute cannot be resolved through discussion with FitWood’s customer service, you, as the customer, can directly submit complaints online via the EU-commissions platform mediation for disputes, which can be found at the following link here. If you submit a complaint via that platform, your submission will automatically be forwarded to the correct national body responsible for resolving disputes. That body will then contact us and try to resolve the dispute without court involvement. In any dispute, FitWood follows the decision of ARN or the respective Dispute Settlement Body.
11.3 Disputes concerning the interpretation or application of these General Terms shall be settled as determined under item 11.2, above, or ultimately by the courts.
These conditions were established by FitWood on 2021 – 02 – 10
PLEASE NOTE! Nothing in these General Conditions affects a Customer’s mandatory statutory rights under applicable local laws, to the extent that such rights apply to such Customer and cannot be limited or excluded.